Customer Support

If a product is currently marked "Out of Stock", we may have a new shipment planned, but restock dates are estimates and can change due to supplier, manufacturing, shipping or customs delays.

This section is updated regularly. Please check back for the latest availability information.

The following products are currently expected to be available again with an estimated delivery date (EDA):

• Coloray colour: within ~30 days
• Suprema colour: within ~30 days
• b.life colour: within ~30 days
• Sulfate free shampoo 300 ml: ~30 days
• Sulfate free shampoo 1000 ml: ~30 days
• Beautox Treatment: no confirmed EDA
• Keratin Treatment: no confirmed EDA
• Protein Treatment: no confirmed EDA

An estimated restock date is not a guarantee of availability. Products may remain unavailable for longer if there are unexpected delays in production, transportation, customs clearance or supply.

Product availability can be affected by several factors throughout the international supply chain. These can include the availability of cosmetic ingredients and packaging materials, manufacturing capacity, transportation, freight costs, customs, currency fluctuations and changes in demand.

At present, we are experiencing supply-chain conditions that may affect the availability and delivery times of some products.

Factors that may contribute include:

• Availability of ingredients and packaging: Cosmetic products depend on specialist ingredients, packaging components and other materials sourced from different suppliers and countries.
• International shipping conditions: Changes to shipping routes, transit risks and freight capacity can increase transportation times and costs.
• Higher transportation costs: Changes in fuel prices, freight rates and courier surcharges can affect the cost and availability of imported products.
• Europe is a significant hub for packaging, and the Christmas and August holidays have created a backlog of orders.
• Seasonal and supplier closures: Factory, supplier and logistics closures, including holiday periods in major manufacturing and packaging regions, can temporarily delay orders.
• Freight capacity: Changes in shipping-line capacity or available services can increase transit times or create additional delays.
• Currency and economic conditions: Changes in exchange rates, consumer demand and wider economic conditions can affect purchasing and importing decisions.

These factors can change quickly, so we regularly review product availability and update this page when new information becomes available.

Electrical products intended for professional or business use have a 12-month warranty from the date of purchase against manufacturing defects that develop through normal use. This can include components such as motors, heating elements, built-in lithium batteries and electrical components.

Barber and styling chairs have a 12-month warranty on hydraulic and reclining gas pumps, starting from the later of the invoice date or delivery date.

Unless a specific warranty is stated on the product page, non-electrical and non-hydraulic furniture does not have a separate mechanical warranty

Our warranty does not affect any statutory rights that cannot legally be excluded or restricted.

The warranty covers qualifying manufacturing defects and faults caused by defective materials, components or manufacturing during normal intended use.

It does not normally cover normal wear and tear, blades, spare blades, charging cables, accidental damage, misuse, improper use, unauthorised repairs or modifications, or damage caused by altering cables or other components.

For hygiene reasons, razor blades, spare blades, double-edge blades and scissors cannot normally be returned once supplied, unless they are faulty or defective.

Our warranty does not affect any statutory rights that cannot legally be excluded or restricted.

Please contact us with your proof of purchase and details of the fault. We may request photographs or video to assess the problem.

If an inspection or repair is required, we may ask you to return the product to us at your expense. We recommend using a tracked and insured delivery service.

The product may be inspected by us, the manufacturer or an authorised repair service. Please do not attempt an unauthorised repair or modification, as this may affect warranty coverage.

If the fault is covered by the warranty, we will arrange the appropriate repair or other warranty remedy.

Electrical repairs normally take up to approximately 7 days and furniture repairs up to approximately 14 days after we receive the item, although some cases may take longer.

If a covered fault cannot reasonably be repaired, the manufacturer may replace the product with a new identical or equivalent product, where appropriate.

We do not provide temporary replacement equipment or compensate for loss of business or income during a warranty repair, where legally permitted.

Once repaired and tested, the item will be returned or made available for collection according to the method the warranty was exercised.

Nothing in this warranty limits or excludes any statutory rights that apply to your purchase.

If you cannot sign in to your account, first check that you are using the correct email address and password.

If you have forgotten your password, use the "Forgot Your Password?" option on the sign-in page to request a password reset.

If you still cannot access your account, please contact us and provide the email address registered to your account so we can help.

After signing in, you can update your account information, including your name, email address, password and saved addresses, where available.

For security reasons, you may need to verify your current password when changing certain account details.

If you cannot make a required change through your account, please contact us for assistance.

Yes. You can save multiple billing and delivery addresses in your customer account.

This is useful if you regularly order products for different locations, such as a salon, barbershop, business premises or home.

You can select the appropriate saved address when placing an order.

Yes. After signing in, you can view your previous orders and available order information from your customer account.

Depending on the order and account setup, you may also be able to view or download your invoice.

If you cannot find an invoice for a previous order, please contact us with your order number or the email address used for the purchase, and we can assist.

If you need help with a barber chair, styling chair, salon furniture or other furniture order, please contact us with your order number and details of the issue.

For assembly, delivery, damage, missing parts, warranty or product questions, we will advise you on the appropriate next step.

If you need help with an electrical product, such as a clipper, trimmer, shaver, hair dryer, hair steamer, straightener or wax heater, please contact us with your order number and details of the issue.

For setup, operation, faults, warranty or replacement parts, we will advise you on the appropriate next step.

We can provide product information and technical guidance to businesses and professionally trained hair stylists who are seeking guidance on product formulation and use within their professional training and experience.

We do not provide professional hair-colouring advice to consumers, including instructions on how to colour their own hair, select a professional formulation, correct a colour or achieve a particular colour result.

We also cannot advise on how to achieve a particular hairstyle, colour design or desired look.

For professional technical advice, please contact us with the product name, shade, relevant product details and your professional requirements. Where appropriate, we may refer you to the manufacturer's technical support team.

If you need help with a NewHair treatment, including product selection, application, processing or product information, please contact us with the product name and details of your requirements.

We can provide general product information about NewHair treatments, including information supplied by the manufacturer.

We do not provide advice on how to achieve a particular hairstyle, design or treatment result.

Where technical treatment or application guidance is required, we recommend that professionally trained stylists follow the manufacturer's instructions and their professional training. We may also refer professional users to the manufacturer's technical support team.

Consumers should not rely on us for personalised professional treatment or hair-colouring advice.