Privacy Policy
Effective Date: 28 August 2026
Last Updated: 28 August 2026
1. Overview
Kazem Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you visit kazemhair.com (the "Site") or make a purchase from us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Contact Details
Kazem Limited
Company Registration Number: 04940783
Registered Office: 558A Harrow Road, London W9 3QG, United Kingdom
Customer Support Email: info@kazem.co.uk
Customer Support Telephone: 0208 968 8483
3. Personal Data We Collect
We collect personal information that you provide to us directly or that is automatically generated when you browse our Site:
Identity & Contact Data: Name, billing address, delivery address, email address, and telephone number.
Order & Transaction Data: Details about products purchased, payment status, and order history. (Note: Full payment card details are processed securely by our accredited payment processors; we do not store full credit/debit card numbers on our servers).
Technical & Usage Data: IP address, browser type, device information, time zone, pages viewed, and website navigation patterns.
Address Verification Data: Delivery postcodes validated using standard UK address verification systems.
4. How and Why We Use Your Personal Data
We process your personal data under the following legal bases:
Performance of Contract: To fulfill and deliver your order, process payments, validate shipping addresses, send order status updates, and manage customer service queries.
Legitimate Interests: To improve website performance, detect and prevent fraud, conduct analytical research, and protect site security.
Compliance with Legal Obligations: To maintain accounting records, fulfill tax requirements, and adhere to UK consumer regulations.
Consent: To send direct marketing communications or use non-essential cookies (which you can withdraw at any time via cookie settings).
5. Sharing Your Personal Data
We share personal data strictly with trusted service providers to run our operations:
Payment Processors: To securely process card and digital wallet transactions.
Logistics & Courier Services: To dispatch and deliver your purchases.
Address Lookup Services: To verify delivery addresses accurately.
Platform & Hosting Services: To host and maintain our e-commerce site.
Analytics & Advertising Providers: To evaluate site functionality and deliver relevant promotional messages (subject to your consent).
We require all third-party partners to respect the security of your personal data and treat it in accordance with UK law. We do not sell personal data to third parties.
6. Data Security & International Transfers
We implement technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure. If data is transferred outside the United Kingdom, we ensure equivalent protection mechanisms (such as standard contractual clauses) are in place.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling legal, accounting, and reporting obligations. Order records are typically retained for up to 6 years in accordance with UK tax laws.
8. Your Legal Rights
Under UK Data Protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data ("right to be forgotten").
Object to or restrict the processing of your data.
Request data portability.
Withdraw consent for marketing at any time.
To exercise any of these rights, please contact us at info@kazem.co.uk or call 0208 968 8483. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.