Refund Policy
Effective Date: 28 August 2026
Last Updated: 28 August 2026
At Kazem Limited, we want you to be completely satisfied with your purchase. Our Refund Policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, as well as Google Merchant Center policy standards.
1. Return Window
You have 30 days from the date you receive your order to request a return and post the item back to us.
2. Return Conditions & Hygiene Exclusions
To be eligible for a return, your item must be in its original, unused, unboxed, and resaleable condition, complete with all original packaging, labels, tags, and accessories.
Hygiene Exclusion Warning: Due to health, safety, and hygiene regulations (in accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013), hair products, hair extensions, and personal care items cannot be returned if the protective hygiene seal or packaging has been broken, opened, or tampered with.
Used, opened, or unboxed products will be rejected and returned to the customer.
3. Return Shipping Costs
Customer Responsibility: Customers are responsible for paying all return shipping costs, unless the item delivered was incorrect or faulty upon arrival.
We recommend using a tracked courier service and retaining proof of postage, as Kazem Limited cannot accept responsibility for returns lost or damaged in transit.
4. Restocking Fees
Restocking Fee: £0.00 (We do not charge any restocking fees for eligible returns).
5. How to Initiate a Return
Contact our customer support team at info@kazem.co.uk or call 0208 968 8483 stating your order number and reason for return.
Once authorized, package the item securely in its original packaging.
Mail your return package to:
Kazem Limited – Returns Department
558A Harrow Road, London W9 3QG, United Kingdom
6. Damaged, Defective, or Incorrect Goods
Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@kazem.co.uk or calling 0208 968 8483 with photograph proof of the issue.
For faulty items, your statutory rights under the UK Consumer Rights Act 2015 apply. We will provide a free pre-paid return label or arrange courier collection, and issue a full refund or replacement.
7. Refund Processing Time
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds will be processed within 14 calendar days of receiving the item back.
Refunds will be automatically issued to your original method of payment (card, Apple Pay, Google Pay, etc.). Please note that bank processing times may vary.