frequently asked
questions

Everyone. Our catalogue is open to retail customers, freelance professionals, salon professionals, barbers, businesses and other customers looking for professional hair, beauty, barbering and salon products.

You do not need to be a business to shop with KAZEM.

No. You can place an order as a standard customer without a Business Account.

Business Accounts are intended for eligible trade customers who meet our business requirements and may provide access to business pricing, services and support.

Looking for information about Business Accounts? Visit our Business to Business page.

You can create an account when shopping on our website. Having an account allows you to check out more quickly, save delivery addresses, track orders and access your order history.

You can also place an order without becoming a business customer.

Yes. Freelancers and sole traders are welcome to shop with KAZEM as standard customers.

If you are interested in Business Account status, eligibility depends on your business circumstances, documentation and purchasing activity.

For information about Business Account eligibility, including sole traders and freelancers, visit our Business to Business page.

Sign in to your KAZEM account, go to My Orders, select the relevant order and download your official PDF invoice.

If you cannot find an invoice for a previous order, please contact us with your order number or the email address used for the purchase.

Yes. Completed orders generate a UK VAT invoice showing the net amount, VAT and total amount.

If you have a specific VAT or export documentation requirement, please contact us.

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay at checkout.

Eligible Business Account customers may also have access to BACS bank transfer and Pay-by-Link payment options.

For business payment arrangements, visit our Business to Business page.

We do not offer direct credit terms or finance on standard retail orders.

For eligible salon furniture orders over £1,000, we may be able to connect you with third-party asset finance providers for commercial leasing options.

We deliver across mainland UK.

We do not normally deliver to unverified addresses or PO Boxes. Offshore island addresses may require prior arrangement.

For international or European delivery requests, please contact us before placing your order.

Standard product delivery within the UK is £9.99, with free delivery on orders over £150.

Salon furniture, heavy and bulky items may have different delivery charges based on the weight, volume and destination of the order.

Delivery times depend on the type of product ordered.

Standard products: Orders placed before 12:00 PM Monday to Friday are normally dispatched the same business day. Orders placed after the cut-off time or over the weekend are normally dispatched on the next business day.

Standard products are normally delivered within 1–2 business days after dispatch, excluding weekends and bank holidays.

Furniture and large/heavy equipment: These are normally dispatched using pallet freight and generally take 5–7 business days.

Delivery times are estimates and may be affected by peak periods, courier delays or circumstances outside our control.

Furniture and large/heavy equipment may be delivered by pallet freight.

Pallet deliveries are normally kerbside/doorstep deliveries. Courier drivers are not insured to take heavy equipment into private premises or move it through internal areas.

Please make sure the delivery location is suitable for pallet delivery before placing your order.

Yes. Once your order has been dispatched, you will receive an email containing your courier tracking number and, where available, a direct tracking link.

Before your order is collected by the courier, please contact us as soon as possible if you need to make a change.

Once the shipment has been collected, we may not be able to change the delivery details directly.

For eligible DPD deliveries, you may be able to request delivery adjustments, safe-place instructions or date changes through the DPD tracking service.

Please inspect your delivery as soon as it arrives.

If your parcel is damaged or items are missing, contact us within 24 hours of delivery with your order number, details of the issue and clear photographs of the product and packaging.

This allows us to investigate and process your claim as quickly as possible.

Product availability can change due to supplier availability, manufacturing, shipping and other supply-chain factors.

If a product is marked as out of stock, an estimated restock date may sometimes be available, but restock dates are not guaranteed.

For current product availability and restock information, visit Customer Support.

Most unused products can be returned within 30 days of receipt, provided they are in their original, undamaged packaging and in resalable condition.

Some products may have specific return restrictions.

Please contact us if you are unsure whether an item is eligible for return before sending it back.

Please package the item securely and include your order details or a copy of your invoice.

Returns should be sent using a tracked delivery service.

Customers are normally responsible for return shipping costs, and return shipping costs are non-refundable.

Yes. Eligible products can normally be returned for exchange within 30 days of delivery.

Products must be unopened, unused and in resalable condition with their original packaging.

Please contact us if you need to arrange an exchange.

Once your returned item reaches our warehouse, our quality control team normally inspects it within 2–3 business days.

Once the return has been approved, the refund is normally issued to your original payment method within 5–7 business days.

Actual processing times may vary depending on your bank or payment provider.

Warranty coverage depends on the product.

Professional electrical products normally carry a 12-month manufacturer's warranty against qualifying manufacturing defects.

Barber and styling chairs normally carry a 12-month warranty on hydraulic and reclining gas pumps.

Warranty does not normally cover general wear and tear, accidental damage, misuse, unauthorised repairs or modifications, or other exclusions specified for the product.

For full warranty information and how to make a claim, visit Customer Support.

Please contact us with your proof of purchase and details of the fault.

We may request photographs or video to help assess the issue. Depending on the product and fault, an inspection or repair may be required.

For the complete warranty and after-sales process, visit Customer Support.

KAZEM supplies a wide range of professional barbering products, including clippers, trimmers, styling tools, barbering accessories, professional hair products and other essentials used by barbers and grooming professionals.

Our range is designed to support both individual professionals and established barbering businesses.

Yes. We stock professional clippers, trimmers and related barbering tools from leading brands.

Product availability can change, so please check the individual product page for the latest availability and specifications.

Yes. KAZEM supplies barber chairs and other professional salon and barbering furniture.

Furniture and large equipment may have different delivery arrangements from standard products, including pallet delivery for larger or heavier items.

For information about furniture delivery, warranty or after-sales support, please visit our Customer Support page.

Many of our barbering products are designed specifically for professional salon and barbering environments.

However, suitability can vary by product. We recommend checking the individual product description, specifications and manufacturer's instructions before purchasing.

If you need help choosing a product for your particular requirements, our team can assist.

Yes. Freelance barbers are welcome to shop with KAZEM and do not need a Business Account to place an order.

If you are a freelancer or sole trader and would like to be considered for Business Account status, eligibility and documentation requirements may apply.

For more information, please visit our Business to Business page.

Yes. You do not need a Business Account to purchase professional barbering products from KAZEM.

Our products are available to retail customers, freelance professionals and businesses.

A Business Account is an optional service for eligible business customers who may benefit from business pricing and other B2B services.

The right equipment depends on how you work, the services you provide and your individual requirements.

When choosing clippers, trimmers, styling tools or other professional equipment, we recommend considering factors such as intended use, performance, features, accessories, ergonomics and manufacturer specifications.

If you are unsure which product is right for you, contact our team and tell us what you are looking for. We can help you identify suitable options from our range.

Yes. KAZEM can supply many of the products and equipment needed to establish or equip a professional barbershop, including barber chairs, furniture, electrical equipment, tools, styling products and other professional essentials.

For larger orders, commercial requirements or business purchasing, our Business to Business team can discuss your requirements and available options.

Visit our Business to Business page to learn more.

For over 22 years, KAZEM has been supplying professional hairdressers and salons with hair colour, bleach, professional treatments, aftercare, salon equipment and furniture.

We understand that behind every salon is a busy business, with clients to look after, services to deliver, stock to manage and costs to keep under control.

That is why we have always believed in a personal, friendly approach. We understand the pressures hairdressers face and aim to be a straightforward, dependable supplier that respects the way professional salons work.

Our long-standing relationships with hairdressers and salon professionals are built on good products, competitive value, and simply being there for our customers over the years.

Changing a colour or bleach range is a big decision for any hairdresser. You know your products, your techniques and, most importantly, your clients' hair.

At KAZEM, we understand that you need to feel comfortable with a new professional colour or bleaching range before introducing it into your salon.

Our professional hair colour and bleach ranges are available for hairdressers looking for dependable products at a competitive price. You can review the colour range, product information and technical guidance and compare it with the system you currently use.

There is no need to change everything overnight. Many professionals prefer to become familiar with a new range gradually and build confidence through experience.

Professional colour and bleaching can produce different results depending on the starting hair, previous colour, hair condition, formulation and application.

We know that hairdressers are often looking for reliable grey coverage, clean lifting, blonde results and control of unwanted yellow or warm tones.

KAZEM offers professional colour and bleaching products for different colouring requirements, giving hairdressers a choice of products and shades for their salon work.

The manufacturer's colour information and technical instructions provide the important details about each product, including its intended use, mixing and development guidance.

We understand why this can feel confusing. There are many professional hair treatments on the market, and terms such as keratin, protein, smoothing, repairing and conditioning are used across different types of products.

Each treatment has its own purpose and is designed around particular hair needs and desired results.

KAZEM supplies professional treatments and aftercare for salons looking to offer clients different approaches to hair condition, manageability, smoothness and ongoing care.

The important thing is to look beyond the name of a treatment and understand what the product is designed to do, how it is intended to be used and what results it is formulated to provide.

Yes. Professional aftercare can be a valuable addition to the services a salon already provides.

Clients often want to maintain the look and condition of their hair between appointments, making professional shampoo, conditioner, treatments and styling products a natural part of the salon retail offering.

We also understand that retail needs to make commercial sense. Purchase price, recommended retail price, margin and how quickly products sell all matter to a salon.

KAZEM supplies professional aftercare products that salons can offer to their clients, giving hairdressers the opportunity to combine professional services with additional retail sales.

KAZEM supplies professional salon equipment and tools, including hair dryers, hair steamers and other equipment used in professional hairdressing.

We understand that salon equipment needs to earn its place in your business. It needs to be useful, practical and suitable for the services you provide, while also making sense in terms of cost and available space.

For smaller salons especially, every piece of equipment and every square metre matters. Choosing practical equipment can help you make the most of your working environment without unnecessary expense or clutter.

Yes. We supply salon furniture including styling chairs, backwash units, trolleys and other essential furniture for professional salons.

We understand that furnishing a salon can be a significant investment, particularly when space is limited or you are working within a carefully planned budget.

A good salon layout needs to balance comfort, appearance, practicality and available space. Whether you are fitting out a new salon, updating an existing one or replacing individual pieces, the furniture needs to work for the way you actually work.

We do. After more than 22 years supplying the professional hairdressing industry, we understand that salon professionals are looking for more than a long product list.

You need quality products, sensible prices, reliable supply and a supplier that understands that every purchase has an impact on your business.

We know that your reputation is built on the results you deliver to your clients, while your business depends on making sensible decisions about stock, equipment, furniture and costs.

Our approach is simple: be friendly, be personal, understand the salon environment and offer professional products at sensible value. That is what we have been doing for hairdressers for over 22 years.

Yes. International orders are available by quotation.

Please contact us with your name, contact details, delivery address, product codes and quantities. We can then assess the order and prepare an international shipping quotation.

International orders may be subject to destination-country taxes, customs duties and import requirements.

International orders are normally invoiced without UK VAT where the applicable export requirements are met.

Depending on the destination, you may be responsible for local VAT, import duties, customs charges and other charges assessed by the destination country's authorities.

Yes, subject to our export requirements.

You may arrange your own freight carrier or courier collection, provided the required proof of export documentation is supplied for UK VAT compliance.

Please contact us before arranging collection so that the export requirements can be confirmed.

Yes. KAZEM works with eligible businesses including salons, barbershops, beauty businesses, retailers, wholesalers and other established businesses within the hair and beauty sector.

Business Accounts may provide access to tailored business pricing, ordering services and dedicated business support.

Learn more on our Business to Business page.

Business Accounts are generally intended for established businesses that can provide the required business information and documentation.

However, sole traders and freelancers may be considered where their purchasing activity demonstrates genuine business use.

If you do not have a registered company or separate business address, we recommend contacting us. Our team can advise you on the requirements and supporting documentation that may be appropriate for your circumstances.

See the full requirements on our Business to Business page.

Yes. We work with established distributors, wholesalers and international businesses interested in representing or distributing our brands.

Distribution and larger export enquiries are assessed individually.

For distributor and export enquiries, visit our Business to Business page.