Shipping Policy
Effective Date: 28 August 2026
Last Updated: 28 August 2026
This Shipping Policy provides clear details on shipping methods, processing times, costs, and geographic restrictions for orders placed at kazemhair.com.
1. Order Processing & Cutoff Times
Order Handling/Processing Time: 1 business day (Monday to Friday, excluding UK bank holidays).
Daily Order Cutoff Time: 12:00 PM GMT/BST.
Orders placed before 12:00 PM on a business day will be processed the same day. Orders placed after 12:00 PM or over the weekend/bank holidays will be processed on the next business day.
2. Delivery Destinations
Mainland UK: Our standard web store checkout accepts orders for delivery strictly within the Mainland United Kingdom.
Off-Mainland UK & International Shipping: Standard online checkout excludes Northern Ireland, the Channel Islands, Isle of Man, Scottish Islands, and international addresses. If you require delivery outside Mainland UK or internationally, please contact us directly at info@kazem.co.uk or 0208 968 8483 for a bespoke shipping quote prior to placing an order.
3. Shipping Rates & Delivery Timeframes
A. Standard Products (Hair care, small electronics, tools, accessories)
Orders under £150: £9.99 standard delivery fee.
Orders £150 and over: FREE Standard Shipping.
Estimated Transit Time: 1 – 3 business days following processing.
B. Furniture & Large Electrical Equipment
Delivery Rates: Shipping costs are calculated dynamically at checkout based on package weight, dimensions, and delivery location.
Estimated Transit Time: 5 – 7 business days following processing.
Note: Total estimated delivery time = Order Handling Time (1 business day) + Transit Time.
4. Couriers Used
We partner with reliable national courier networks (including DPD, Royal Mail, UPS, DHL, and pallet logistics services for large furniture items) to ensure safe and timely delivery.
5. Order Tracking
Once your order has been dispatched, you will receive an email confirmation containing shipping carrier details and a tracking reference number.
6. Missing or Delayed Packages
If your shipment is delayed beyond the estimated delivery timeframe, please contact our team at info@kazem.co.uk or 0208 968 8483 with your order number so we can investigate with the courier.